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What happens after I place an order?
After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send a copy of this online order receipt via email within one hour.
After your order has been processed at Address-Plaques.com, we will send you a second email with your order number and order details.
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What if I do not receive an order confirmation via email?
You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please contact us to ensure that your order was received and is being processed.
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Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at 615-451-0107.
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Is it safe to use my credit card online?
Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.
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Which credit cards are accepted?
Address-Plaque.com accepts PayPal, MasterCard, VISA, American Express, and Discover.
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When will my credit card be charged?
We will obtain authorization for the credit card charges when we process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will be charged when your order is placed because it is a custom order item. If we are unable to secure authorization, your credit card will not be charged.
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How do I check out?
When you have added all the items you wish to order to your shopping basket, click on the "check out now" button at the bottom of the shopping basket page and follow the instructions.
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Why am I having problems ordering?
To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept "cookies".
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Why is my basket empty?
You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click on the "Add to Basket" button on the bottom of the page. This should add the selected products to your basket.
If your product is still not showing up in your basket, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping basket. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You may change your browser option to accept cookies in the preference menu selection for your browser.
You can also place your order with Address-Plaques.com by calling us direct at 574-220-7173.
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What if I have a question about a specific product?
Please email or call us at 574-220-7173 with any product questions.
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What are the advantages of tracking my order?
By signing up on your account at Address-Plaques.com you receive a number of benefits to make shopping with us faster, easier, and more intuitive:
Express Checkout
Save your billing, shipping and credit card information for faster checkout.
Order Tracking
Review the shipping status of your orders at any time, 24 hours a day.
Email Newsletter
We'll send you news about our latest sales and new products.
You can register when you place an order. You do not need to be a registered user to shop our site.
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What does "custom order" mean?
Items that are available on Address-Plaques.com are custom order items. These items are made to order based on your custom address, name or address numbers being added to a specific item. When you place an order for a custom order item it will ship to you as soon as it is completed. (Expected ship times are two weeks from the date of placing your order - please remember that during the holidays you may want to place your order up to four weeks in advance of your gift-giving plans.) We will notify you via email when your order has been shipped and is on its way to you.
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